Help Center

You can access and transact on our online store 24/7. Our customer service agents are available Mondays to Saturdays from 9AM to 6PM.

Orders received after our operation hours will be processed on the following working day

We have wide selections of coffee beans, cold brew coffee, ready-made-meals, and merchandise.

After you have completed the check out process, you will receive a confirmation via e-mail if you chose to be notified via email and provided an email address. If you chose to be notified via SMS and provided your mobile number, you will receive a message confirming your order.

No. There is no minimum spend.

Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order separately depending on the availability.

Yes. Simply indicate on the shipping address, the delivery address, and mobile number of the recipient. It is also best that you advise us by replying to the confirmation Yes.

Please contact our sales and operations department by sending us an email.

Send us an email of the item/s you wish to order. We will see what we can do to accommodate your order or suggest an alternative. 

All sales upon check out are final, so please make sure you double-check your orders before checking out.

We deliver nationwide.

Delivery is expected within 1-3 days for areas within Metro Manila, 3-5 days for areas within Greater Metro Manila (Bulacan, Rizal, Cavite, and Laguna) and 5-7 days for the rest of the Philippines.

If you have fully paid your order, you shall receive a shipment confirmation via email as soon as we have arranged with a courier.

If you are not able to receive your items, we can leave the same with your representative or in a secure place by your delivery address. If it is impossible to leave your items, the items will be sent back to our warehouse. Next delivery will be charged to your account.

Please contact us by sending an email.

Yes. This option is available at check-out.

Absolutely! We have a secured system to keep your data and will never share your information to third parties without your permission.

We accept major debit, credit cards (Visa & Mastercard), and PayPal. We also accept bank deposit to BDO.

Please coordinate and have this checked with your bank.

We are currently working on this to be included as payment method.

Please email us the following details via email: order number, date of transaction, items ordered with quantity and total amount paid. 

Please email us.

We will do our best to keep it quick and process within the day of approval.

Please advise us by sending an email.