Help Center

Help Center

Frequently Asked Questions (FAQs)

What are your hours?

Are you open 24/7? What happens if I order outside your operating hours?

What products do you sell?

How do I know that my order went through?

Do you have a minimum order?

Do you accept bulk orders?

Can I send an order to another person as a gift?

I would like to purchase products for my own store. Can you make special arrangements for me?

Item/s I want are out of stock. What do I do?

Can I make changes on my order after it has been confirmed and paid for?

How fast do you deliver?

How will I be informed of the shipment?

What happens if I am not available to receive my package upon delivery?

Can I pick up my order directly from any Single Origin store?

Is it safe and secure to shop at www.singleorigin.com.ph?

What kind of payment methods do you accept?

What if I have issues with my credit card payment?

Do you accept Cash on Delivery (COD) as payment mode?

I made a payment, but have not received any confirmation e-mail/ SMS. What do I do?

How long is your refund process?